Your individual LUNA ice cream machine was installed by us on your premises and works perfectly? LUMEN offers a periodic maintenance service for your ice cream machine to ensure that it stays that way. Our technicians will visit you by appointment and put the machine through its paces – reliably and without any complications.
You have a problem that cannot be solved via our remote control technology? Our field service technicians will be with you in a minimum of time. Since we produce our LUNA ice cream machines ourselves, we know them like the back of our hand. No matter which model or year of manufacture, we will find a solution!
As a system partner, you can have the operating status of your soft ice cream machine permanently analysed by us, regardless of the operating location. How it is possible? With our remote control technology! With this state-of-the-art technology, you as the operator can ensure an optimum availability of your ice cream machine – and thus provide for a secure turnover.
This is how it works: Wherever you have service on your mobile phone, your soft ice cream machine can communicate via text message with the central office assigned to your location. A so-called programmable logic control (PLC) is the essential element in this process.
The operating behaviour of your ice cream machine is thus regularly checked. In this way, faults can be rectified online in many cases.
The advantages of our remote control technology: