Service modules

Service staff and customer examining ice cream machine

Service modules

With technology and personal commitment to success

LUMEN does not only offer state-of-the-art ice cream technology and fresh ice cream enjoyment, but is also on hand with help and advice as a competent partner for you.

Maintenance

Your individual LUNA ice cream machine was installed by us on your premises and works perfectly? LUMEN offers a periodic maintenance service for your ice cream machine to ensure that it stays that way. Our technicians will visit you by appointment and put the machine through its paces – reliably and without any complications.

Repair

You have a problem that cannot be solved via our remote control technology? Our field service technicians will be with you in a minimum of time. Since we produce our LUNA ice cream machines ourselves, we know them like the back of our hand. No matter which model or year of manufacture, we will find a solution!

Spare parts

You need new components for your ice cream machine? We have suitable spare parts for every machine generation and can even send them to you overnight by express delivery if required. You need help with the installation? We are happy to take care of this for you, too!


International customer service

You have a question about our LUNA ice cream machines? We will be happy to help!

Extensive consulting service

Whether in person at your premises or by phone – we provide an extensive consulting service according to your individual needs.

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Delivery & connection

We deliver your soft ice cream machine to the desired location and of course help you with the installation and connection.

Training

Our sales advisors will brief you about the operation of the machines, will be available for any questions you might have and will give you helpful tips.

Additional training

Your sales staff has further questions? We are happy to come back for another training session!

Operating manual

Answers to all kinds of questions can also be found in our operating manual – quickly at hand and easy to understand.


Exclusive service on demand: LUMEN remote control technology

As a system partner, you can have the operating status of your soft ice cream machine permanently analysed by us, regardless of the operating location. How it is possible? With our remote control technology! With this state-of-the-art technology, you as the operator can ensure an optimum availability of your ice cream machine – and thus provide for a secure turnover.

This is how it works: Wherever you have service on your mobile phone, your soft ice cream machine can communicate via text message with the central office assigned to your location. A so-called programmable logic control (PLC) is the essential element in this process.
The operating behaviour of your ice cream machine is thus regularly checked. In this way, faults can be rectified online in many cases.

The advantages of our remote control technology:

  • Constant availability of your soft ice cream machine and thus secure turnover
  • Malfunctions can be rectified more quickly
  • Less downtime due to repairs and maintenance
  • No additional travel costs for service technicians
  • Software update available online

 

You would like to become a partner?

Generate profitable additional turnover with one of our tailor-made location solutions and make the most of your location advantages with one or more LUMEN brands!

Become Partner