We are pleased that you are interested in our company and our products and services respectively and would like that you also have no cause for concern in regard to the protection of your personal data when visiting our Internet pages and as a business partner.
We take the protection of your personal data very seriously. The observance of the Data Protection Law is a matter of course for us.
We would like you to know when we are recording and processing which data and how we are using this. Technical and organizational measures have been taken to ensure that the provisions in connection with data protection are observed by us and also by external service providers.
Business partners can find information according to Articles 13 and 14 of the EU General Data Protection Regulation (GDPR) at the following link.
Personal data is information on your identity. Included here are, for example, details such as name, address, telephone number or e-mail address.
For the use of our Internet pages, it is, in general, not necessary to have to divulge personal data.
In certain cases however, we require your name and your address together with other details, so that we can provide the services requested. We will point this out accordingly wherever necessary. This applies, for example, to sending information material or replying to individual questions.
In addition, we only record, process and use data which you have made available to us voluntarily or automatically by the use of the Internet (e.g. cookies, browser information).
If you make use of services, only such data will be recorded, processed and used which is required to fulfil the services.
Should we request more data from you, then this is voluntary information.
The recording, processing and use of personal data only takes place to fulfil the services or support requested and to ensure our own legitimate business interests.
We will record, process and use personal data made available to us online by you for the purposes communicated to you exclusively. Personal data will not be transferred to third parties without your agreement.
To maintain customer relations, it may also be necessary for us, or for a service provider commissioned by us, to record, process and use personal data to inform you of product offers which are useful for your business activities or to carry out online surveys to be in a better position to fulfil the requests and demands of our customers.
The recording, processing and use of personal data, as well as its transfer to governmental institutions and authorities which are entitled to receive such information, will only take place within the scope of the corresponding laws or as far as we are legally duty bound to do this as the result of a court order respectively.
Should you contact us via the contact form, we will process the details which are entered into the form mask. We will use these to provide the information desired or to carry out the services requested by you, e.g. support and advice on our product portfolio.
If contact is made by e-mail, the same applies to data transferred with your enquiry, should you contact us directly.
When our Internet pages are used, then the following data is stored for organizational and technical reasons: The names of the pages accessed by you, the name of the browser used by you and the name of your operating system, the date and the time of access, the search engine used by you, the names of downloaded files and your IP address.
We will evaluate this technical data anonymously and for statistical purposes only to continue to further optimize our Internet presence and to design our Internet services in an even more attractive way. This anonymous data will be stored separately from personal data on secured systems and allows no conclusions to be drawn in regard to an individual person. Your personal data and your privacy are therefore protected at all times.
Cookies are small pieces of information which are stored on your computer, tablet or mobile phone when Internet pages are visited and which, in general, are used for a more effective design of Internet pages. Some cookies (Session Cookies) are deleted automatically when the browser is closed, others (Persistent Cookies or Tracking Codes) are archived on the corresponding hardware until a certain expiration date or until the temporary memory of your browser has been emptied and enable us to be able to identify you as a repeated visitor to our Internet pages. The majority of Internet browsers accept cookies automatically. However, with simple clicking, you can change the settings of your browser if you do not wish this. More detailed information on cookies can be found at www.allaboutcookies.org.
The types of cookies named following are used by us to be better able to judge the way our online services are used by our customers and to configure our services in a better way.
|cookieconsent_status||www.lumen.de||Saves the user's cookie consent choice||1 year||HTTP|
|PHPSESSID||www.lumen.de||Preserves user session state across page requests||Session||HTTP|
|bypassStaticCache||www.lumen.de||Needed for management of the static cache||no expiry||HTTP|
We provide some online features to you which should make your visit to our Internet pages as comfortable as possible. These only function with the support of cookies, however. You can delete the cookies inserted for our Internet pages. In this case however, your individual data and contents, including your cookie settings, will be lost and you will not be recognized as a returning visitor when you next view our Internet pages. Please observe here, however, that, for an unhindered navigation on our Internet pages, several ‟basicˮ cookies are indispensable.
It may be that, within this online service, contents of third parties, such as videos from YouTube, map material from Google Maps, RSS feeds or graphics, for example, are integrated from other Internet pages.
This always assumes that the providers of these contents (in the following called ‟third party providersˮ) detect the IP address of the users. For, without the IP address, the third party providers could not send the contents to the browser of the respective user. The IP address is therefore necessary for the presentation of these contents.
Our Internet pages use the Google Maps API to present geographic information visually. When using Google Maps, also data on the use of the Maps functions by visitors to the Internet pages is recorded, processed and used by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). More detailed information on the processing of data by Google can be taken from the Data Protection Policies from Google which you can access at http://www.google.com/intl/en_en/help/terms_maps.html.
Please contact us at any time if you would like information on which personal data is stored by us or should you wish to have this corrected or deleted. In addition, you have the right to restriction of processing (Article 18 GDPR), the right to object to the processing (Article 21 GDPR) as well as the right to data portability (Article 20 GDPR). In these cases, please contact our Data Protection Officer directly whose contact details can be found in the following under "Data Protection Officer".
All people interested in and visitors to our Internet pages can contact our Data Protection Officer at:
Herrn Christian Volkmer
Projekt 29 GmbH & Co. KG
Tel: +49 941 2986930
Fax: +49 941 29869316
Should our Data Protection Officer be unable to respond to your request satisfactorily, then you still have the right of complaint to the Supervisory Authority for Data Protection responsible for you.